For items you purchased online: We will issue a full refund to the credit card used at purchase.
Online Returns
For online exchanges, please request an exchange from your customer account or by emailing us at Hello@rinna.ca , and kindly repurchase your item.
Online Exchanges
We(Rinna) love our products and want you to love them too! Your satisfaction is our top priority.
Returns & Exchanges
If you are not happy with your purchase, we will gladly accept a domestic return within 7 days of purchase. The item will need to be returned in the same condition you received it, in its original packaging with the tags attached and/or the product packaging undamaged.
Electronic gift cards will be sent as a store credit for items that were purchased as gifts.
Please ship the exchange item in its original condition with undamaged packing and the tags attached to the address below. Once received, we will issue a full refund to the credit card used at purchase.
For items you receive as a gift: We will issue a store credit in the form of an electronic gift card.
For items that have arrived defective or damaged: Please contact our support team and send a photo to Hello@rinna.ca so we can remedy the problem.
We are happy to provide an exchange or issue a full refund for locally purchased items in Norfolk County, Ontario. The item(s) must be in their original condition, in undamaged packaging with the tags attached. Items returned with a gift receipt will be given store credit for the value of the returned items.
Local Returns & Exchanges
For international returns or exchanges, please contact Hello@rinna.ca At this time, we are not able to pay for return shipping.